For technical support or assistance with any Thames & Kosmos product, first try the common support issues and troubleshooting information organized by product below.

If the information on our website does not solve your problem, please send a detailed email to support@thamesandkosmos.eu or call 01883 730122 . Our regular office hours are from 9 am to 5 pm, Monday through Friday, UK (GMT).

Replacement Parts

To order replacement parts for our current science kits, please contact technical support by emailing support@thamesandkosmos.eu or calling 01883 730122 . Our regular office hours are from 9 am to 5 pm, Monday through Friday, UK (GMT).
 

Support by Product

Universal Tips and Information

Thermometers are found in some Thames & Kosmos science kits. None of our thermometers contain mercury, a poisonous chemical. Our thermometers contain alcohol and a red dye. If a thermometer should break, an adult should clean up and dispose of the pieces and wash any effected areas with soapy water.

Small dye tablets are included in a number of our science kits. These dye tablets are non-toxic. They consist only of lactose and food-grade food coloring. They are similar to Easter egg dye tablets. The tablets should not be swallowed, but if they are inadvertently swallowed, this should not cause any health effects. If the swallower has a lactose allergy, you will want to consult their doctor.

The plaster powder found in a number of our kits is Calcium Sulfate (Gypsum.)

The modeling clay included in our science kits is non-toxic.

Always refer to the safety information, warnings, and first aid advice supplied in the manual that comes with each kit.